How can we help you?

After your order, you'll receive an order confirmation by email.

As soon as your suitcase has been shipped, we'll send you a shipping confirmation including a tracking link.

As long as your order has not been shipped yet, we can make changes or cancel it.

Please contact us as soon as possible.

Once your order has been shipped, you'll automatically receive an email with your personal tracking link.

There you can check the status of your delivery at any time.

Your suitcase is carefully packaged in several layers to ensure optimal protection and a special unboxing experience.

First, the suitcase sits in a high-quality cotton dust bag.

It is then placed in a matte black PREZOR box.

For shipping, this is additionally protected by a sturdy PREZOR outer carton.

That way we make sure your suitcase reaches you safely and offers a special experience from the moment you unpack it.

Our products are shipped from logistics locations in Germany. For Germany, delivery takes 2 to 3 business days. To Austria and France it takes 3 to 5 business days. To Italy, Luxembourg, the Netherlands, Portugal and Spain 4 to 7 business days.

• Germany: 2–3 business days
• Austria and France: 3–5 business days
• Italy, Luxembourg, the Netherlands, Portugal and Spain: 4–7 business days
• We currently do not deliver to other countries.

As soon as your order has shipped, you will receive all details by e-mail.

All suitcases ship free of charge to Germany, Austria and France.

To Italy, Luxembourg, the Netherlands, Portugal and Spain shipping costs 30 €. Accessories ordered separately cost 9,90 € to Austria.

We currently do not deliver to other countries. You can see the option that applies to you at checkout, before you order.

We deliver to Germany, Austria, France, Italy, Luxembourg, the Netherlands, Portugal and Spain.

If your country is not on the list, write to us before ordering and we will check what is possible.

We deliver exclusively within the European Union.

No additional customs duties or import fees apply.

You can return your order within 14 days of receipt.

Start your withdrawal online. After review, you will receive the return address by e-mail.

Fill in the withdrawal form. After review, you will receive the return address by e-mail. You arrange the return shipment yourself.

You bear the return shipping costs. We do not provide a return label.

You have the right to withdraw from your order within 14 days of receipt. You will find all the details in the withdrawal policy.

The refund is usually issued within 5–10 business days after we receive and inspect the item, via the payment method originally used. If you have not received a refund after that, please contact us.

A direct exchange process is currently not available.

However, you can easily return your item within the return period and get your money back.

You can then place a new order from our suitcase selection if you need to.

You bear the return shipping costs. We do not provide a return label. You will find further details in the withdrawal policy.

If your suitcase arrives damaged, please contact us immediately with photos.

We'll take care of a suitable solution quickly.

Aluminum shows the traces of travel. Scratches and dents can appear over time without changing how the suitcase works. The shell, corners, handles and wheels are designed for regular use.

The right size depends on the length of your trip and your personal packing style.

• Size S (Carry-On): ideal for short trips of 2–4 days
  
• Size M (Check-In): suited to trips of 5–7 days
  
• Size L (Check-In): optimal for longer trips

In our suitcase selection you can compare all sizes.

Our Carry-On in size S was developed for most common airline requirements.

Please note that the regulations can vary from airline to airline.

Yes, all our suitcases are fitted with two integrated TSA locks. How to set your personal code is explained in the user manual.

We do not offer individual spare parts. Get in touch and tell us your concern, we look at every case personally.

At present we do not offer conventional repairs.

Under our warranty, we replace affected models without complication.

We offer a 5-year warranty on our suitcases. You will find all the details in our warranty terms.