Customer service
Shipping & returns
No matching question found.
01
Shipping & delivery
How long does shipping take?
- Germany: 2–3 business days
- Austria and France: 3–5 business days
- Italy, Luxembourg, the Netherlands, Portugal and Spain: 4–7 business days
- We currently do not deliver to other countries.
As soon as your order has shipped, you will receive all details by e-mail.
02
Returns & exchanges
How can I return my order?
You can return your order within 14 days of receipt.
Contact us by e-mail to receive the return address.
E-mail: info@prezor.de
Within what period can I return?
You have the right to withdraw from your order within 14 days of receipt.
Who bears the return shipping costs?
The costs of the return shipment are borne by the customer.
A return label is not provided by us.
